Ingrid Ossa

Ingrid Ossa

Vice President of Human Resources

Mrs. Ossa has more than twenty years of hospitality industry experience, with 15 of those years in NYC. She is a highly accomplished, bi-lingual, human resources director, trainer and recruiter of talent at all levels of employment including senior management and C-Level leaders. Meticulously skilled at benefits administration, collective bargaining agreements and payroll database management. An engaging, results driven communicator and expert in organized and non-organized labor environments within branded and independent hotels.

Ingrid’s road to success began in 2003 at the Doubletree Metropolitan Hotel where her passion for people and ethically balanced approach to all matters earned her two promotions within her four-year tenure. In 2007, realizing the need and driven by the desire to learn and surpass her learned skills, Ingrid assumed the position of human resources director at the iconic and independently owned and managed Paramount New York Hotel. In this role Ingrid quickly acquired her certifications in loss prevention, worker’s compensation, OSHA standards, MSDS, blood borne pathogen handling and training, crisis management, fire safety standards and data protection legislation.

Ingrid joined YOTEL New York in 2011 as director of human resources and executive committee member – leading and creating the pathway to the recruitment of 150 crew members and successful launch of YOTEL’s first city-center hotel in North America. In this role Ingrid personally developed and led all new hire orientation, leaving no doubt that every new hire from line staff to executive leaders, understood and embraced the vision, journey and brand culture of the “world’s most radical hotel.”

Ingrid rejoined Doubletree in 2013, only this time as a full service, all-suite brand within Hilton Hotels Corporation. Her experience at Doubletree undoubtedly paved her way toward an in-depth and comprehensive understanding of all-suites concept and business model.

After thirteen remarkable years in hospitality, growing her family was Ingrid’s next priority in life. Demonstrating a genuine work-life balance, Ingrid assumed several task force projects during this time for The Park lane, The Row and Paramount New York. Upon returning to NYC workplace, Ingrid was hired by Marriott Hotels as Complex human resources director with oversight of Renaissance Hotel 57 and Courtyard By Marriott New York.

Mrs. Ossa graduated from the Universidad Santiago de Cali, with a Bachelor of Science degree in International Finance & Business before attending in the United States, NYU to obtain an MPS in Finance and a Business & Human Resource Management degree in 2008.